Account Manager (Telco)

Position Summary:
The Account Manager is responsible for supporting and executing assigned account plans. The role is responsible for maximizing product mix, shelf presence and attach rate, ensuring a wide breadth of cross-selling, through a responsive approach to the analysis of the accounts sales out data. The role will act as the ‘eyes and ears’ in the assigned accounts and will also be expected to give structured feedback and conclusions from customers and help execute applicable actions plans. Ultimately, the role is responsible for ensuring that Exertis becomes an integral part of the customers’ business, ensuring we are intrinsically linked and thoroughly embedded.

Key Responsibilities:
• Actively deal with sales out data analysis of the accounts sales, executing actions to maximise run rate, margin generated and drive the account, in conjunction with the Telco Team.
• Manage the delivery of the sales, stocks, and contribution budgets.
• Identify and manage any trading risks and advise management.
• Focus on optimised product mix and ensure merchandising effectiveness.
• Telecoms accessory stock planning and management.
• Visit the retail outlets nationwide on a scheduled basis.
• Assist the retail staff with training in their stock planning and sales ability.
• Identify current and future trading opportunities.
• Ensures queries are solved effectively balancing service and cost.
• Drive changes in Ways of Working e.g. full in-store Category Management solution.
• Monitor customer stock situation and manage "out of stock" situations.
• Monitor and manage promotion execution.
• Attend and assist at Exertis and industry trade shows as required.
• Working with all relevant internal departments and ensuring all feedback in a timely manner i.e., Customer Feedback Sheets, Account Call Sheet, credit note queries etc.
• Participate and where required, drive innovation and process improvement within the total Exertis retail business.