Customer Success Manager

Position Summary:
We are seeking a highly motivated and professional Customer Success Manager to join our dynamic team. This role involves managing a portfolio of IT products, requiring strong market research capabilities, excellent negotiation skills, and a passion for technology.

Key Responsibilities:
Market Research & Analysis:
• Conduct comprehensive market research to identify trends, customer needs, and competitive landscape across various verticals.
• Analyse data to pinpoint market opportunities and formulate strategic insights.
Relationship Management:
• Build and maintain strong relationships with vendors and reseller partners.
• Develop and implement commercial plans to drive product sales and market penetration.
Negotiation & Strategy:
• Negotiate terms and agreements with vendors and partners to ensure mutually beneficial outcomes.
• Create and execute strategic marketing and sales plans to promote brand growth.
Product Management:
• Oversee the branding and positioning of a diverse range of IT products.
• Collaborate with marketing teams to develop promotional campaigns and product launches.
Performance Monitoring:
• Track and analyse the performance of products and campaigns.
• Adjust strategies based on performance metrics and market feedback.

Skills & Qualifications:
• Proven experience in market research and analysis.
• Excellent negotiation and relationship-building skills.
• Strong commercial acumen with the ability to create and implement effective commercial strategies.
• Passion for technology and staying up to date with industry trends.
• Strong communication and interpersonal skills.
• Ability to work collaboratively and manage multiple projects.