Staging and Support Agent

Role Profile:
Reporting to the Staging Team Leader, this position is primarily that of a Staging and Support
Operative. Working as part of the Staging Team this role will be responsible for staging devices as
required by the customer.

Essential Responsibilities:
• Primarily fulfil orders, replacement devices and enrolling of security profiles on new mobile
devices
• Ensure SLAs are achieved
• Monitoring the shared mailboxes and replying within agreed SLA
• Profile testing on handsets
• Attending weekly/monthly calls with customers as required
• Ability to quickly build rapport with customers, colleagues and management
• Ordering and control of incoming and outgoing stock
• Manage and contribute to knowledge database
• Provide support to the TMM Technical Support team as required
• Ad hoc duties as required

Knowledge, Skills, and Abilities:
• Administration experience
• Attention to detail and excellent organisational skills
• Good computer literacy
• Proficient in the use of Microsoft Office, in particular Microsoft Excel
• Previous experience providing an excellent customer service experience
• Fluent English language skills: Able to communicate with customers on a day-to-day basis via
telephone, email & chat services.