Warranties

a

Acer

Support Phone Number: 01 437 8367

Support Web Link: https://www.acer.com

DOA Days Window: 28 Day DOA from Sale. POP to End User is requirement.

POS Required: Yes

Warranty Period: Standard is 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Devices Returns to Manufacture for DOA Testing. Once Fault is reproduced in testing credit will be approved by Manufacture. If No Fault Found the device will be rejected credit & send back. Device will then be returned back to customer.

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Acer will advise end user.

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AOC

Support Phone Number: 1800-558000

Support Web Link: http://eu.aoc.com/en/service-contact?

DOA Days Window: 1 Day Direct with AOC

POS Required: No

Warranty Period: 3 years

DOA Claim Process: Claim direct with AOC. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: AOC will advise end user.

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APC

Support Phone Number: 1890-272877

Support Web Link: http://www.apc.com/support/index.cfm

DOA Days Window: 1 Day Direct with APC

POS Required: No

Warranty Period: Standard is 12 Months

DOA Claim Process: Claim direct with APC. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: APC will advise end user.

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Asus

Support Phone Number: 1890 719918

Support Web Link: https://www.asus.com/ie/support/

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: 1 year

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End User contact Asus Support

Repair Agent: Asus will advise end user.

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b

Brother

Support Phone Number: 01-2411911

Support Web Link: http://www.brother.ie/g3.cfm/s_page/52550

DOA Days Window: 14 Days

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Brother International will advise end user

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d

Dell

Support Phone Number: 1850 543 543

Support Web Link: www.support.dell.com

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard is 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Dell will advise end user.

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e

Epson

Support Phone Number: 01-4367742

Support Web Link: http://www.epson.co.uk/

DOA Days Window: 30 Days Excluding Projectors & Actulaser, require approval from Epson Support.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Equinox Maintenance Ltd

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h

Hannspree

Support Phone Number: 0044-871-8552425

Support Web Link: http://euenservice.hannsg.net/

DOA Days Window: Day 1 Direct with Hanns G

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Claim direct with Hanns-G. They will advise next step.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Hans-G will advise end user.

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HP

Support Phone Number: 1890-946500 & (new ROI 015339808)

Support Web Link: http://welcome.hp.com/country/ie/en/welcome.html#Support

DOA Days Window: Day 1 contact HP

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Ring HP & if DOA approved they will give DOA call ref# & or approval letter. Send e-mail to ireland.returns@exertis.com giving DOA call ref# & or letter, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: HP will advise end user.

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Kensington

Support Phone Number: 01 431 1395

Support Web Link: https://www.kensington.com/us/us/6412/technical-product-support

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Kensington will advise end user.

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LG

Support Phone Number: 0044-8448-471-400

Support Web Link: http://www.lge.com/ie/support/repair/support-warranty-claims.jsp?countryCd=ie

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Ring LG & if DOA approved they will give DOA call ref#. Send e-mail to ireland.returns@exertis.com giving DOA call ref#, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: LG will advise end user.

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Logitech

Support Phone Number: http://support.logitech.com/en_gb/contact

Support Web Link: http://support.logitech.com/en_gb/contact

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: Logitech Support will advise end user.

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Microsoft

Support Phone Number: 1850 940 940 More Options available via Support website

Support Web Link: https://support.microsoft.com/en-ie

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement. Subject to approval by vendor.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Microsoft will advise end user.

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NEC

Support Phone Number: 0044 870 120 1160

Support Web Link: http://www.necdisplay.com/contact-support

DOA Days Window: 14 Days DOA from Sale.

POS Required: Yes

Warranty Period: 2 years direct with NEC

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: NEC will advise end user

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Netgear

Support Phone Number: 1800-453019

Support Web Link: http://www.netgear.ie/product_support.php

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Netgear will advise end user.

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Peerless

Support Phone Number: 0044 1923 205630

Support Web Link: https://www.peerless-av.com/en-uk/contact

DOA Days Window: Day 1 direct with Peerless

POS Required: No

Warranty Period: 3 Years direct with Peerless

DOA Claim Process: End user contacts Peerless directly.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contacts Peerless Support directly.

Repair Agent: Peerless will advise end user

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POLY

Support Phone Number: 0044 1753 723020

Support Web Link: http://support.polycom.com/PolycomService/home/home.htm

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Polycom will advise end user.

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Promethean

Support Phone Number: 00442039686866 Opening hours 08:30 - 17:30 GMT/BST.

Support Web Link: https://support.prometheanworld.com/

DOA Days Window: Day 1 contact Promethean Support

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: End user contacts Promethean Support directly.

Credit Immediately: No

Manufacture DOA Credit Procedure: Exchanged by manufacture

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Promethean will advise end user.

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Samsung

Support Phone Number: Customer support line 0818-717100 - Retail Support Line 01 4475160

Support Web Link: https://www.samsung.com/ie/support/

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Ring Samsung & if DOA approved they will give DOA call ref#. Send e-mail to ireland.returns@exertis.com giving DOA call ref#, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided with the claim.

Credit Immediately: No

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Samsung will advise end user.

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SanDisk

Support Phone Number: Web only

Support Web Link: https://kb-eu.sandisk.com/

DOA Days Window: Day 1 direct with Sandisk

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: End user contacts Sandisk Support directly.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Sandisk will advise end user.

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Seagate

Support Phone Number: 0080047324283

Support Web Link: http://www.seagate.com/gb/en/support-home

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Seagate will advise end user.

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Tactus

Support Phone Number: 0044-1-925 854900

Support Web Link: https://www.tactus.com/activate-warranty

DOA Days Window: 1 Year Return to Base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tactus will advise end user.

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Targus

Support Phone Number: 0044 207 744 0330

Support Web Link: http://www.targus.com/uk/support

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: No

Warranty Period: 2 Years direct with Targus

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tarhus will advise end user.

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Tripp Lite

Support Phone Number: Web only

Support Web Link: https://www.tripplite.com/support/help

DOA Days Window: Day 1 direct with Tripp Lite

POS Required: No

Warranty Period: 2 Years direct with Targus

DOA Claim Process: Claim direct with Tripp Lite. They will advise next step.

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: Tripp Lite will advise end user.

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Trust

Support Phone Number: Web only

Support Web Link: http://www.trust.com/contact/default.aspx

DOA Days Window: 28 Day DOA from Sale. POD to End User is requirement.

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via weblink approve to arrange warranty repair.

Repair Agent: Trust will advise end user.

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Turtle Beach

Support Phone Number: http://www.turtlebeach.com/en-us/contact-support

Support Web Link: https://support.turtlebeach.com/hc/en-us

DOA Days Window: 1 Year Return to base

POS Required: Yes

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via weblink approve to arrange warranty repair.

Repair Agent: Turtle Beach Support will advise end user.

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Western Digital

Support Phone Number: 1800 275-4932

Support Web Link: https://support.wdc.com

DOA Days Window: 1 year Return to base (Sharptext)

POS Required: Yes

Warranty Period: 3 year with manufacturer

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Help line to arrange warranty repair.

Repair Agent: WD Support will advise end user.

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ZAGG

Support Phone Number: https://support.zagg.com/hc/en-us

Support Web Link: https://support.zagg.com/hc/en-us

DOA Days Window: 1 Year Return to base

POS Required: No

Warranty Period: Standard 12 Months

DOA Claim Process: Send e-mail to ireland.returns@exertis.com giving, Product Code, Invoice Number, Serial Number, Fault & Date Sold to End User. Proof of sale must be provided

Credit Immediately: Yes

Manufacture DOA Credit Procedure: Credit by Exertis when received

Outside DOA window/ Warranty Repair Process: End user contact Support via web to arrange warranty repair.

Repair Agent: See support web link above

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