TMM 1st Line Technical Support Agent

Position Summary:

Reporting to the Total Managed Mobility Team Leader, this position is primarily that of a 1st line Technical Support Agent. The role involves dealing with simple and more complex queries asthey arise from our customers.

Main Responsibilities:

• Working in a busy team as part of a 1st line technical support.

• Ability to quickly build rapport with customers, colleagues and management.

• A strong commitment to delivering an excellent customer experience.

• Responsible for achieving the contractual SLA & Targets.

• Answering inbound/outbound calls and emails from our customers. 

• Review UEM/MTP mobile security platforms.

• Diagnosing possible issues/causes.

• Support end user requests.

Knowledge, Skills, and Abilities:

• Relevant IT qualification or experience.

• Excellent attention to detail and organisational skills