DELL Upgrade from 3Y Next Business Day to 3Y ProSupport for ISG. Number of years: 3 year(s), Service time (hours x days): 24x7x365
- 24x7 access to Dell experts - Around‑the‑clock phone and online support from in‑region Dell technicians for covered hardware and common software issues, so users can get help whenever they need it.
- Business‑class response vs. basic warranty - Faster, more predictable repair models (such as next business day‑style service on eligible systems) significantly reduce downtime compared to basic hardware warranty alone.
- Consistent, fleet‑wide support - A standardized, easy‑to‑quote offer that provides the same level of business‑class support across your PC estate, simplifying how you manage support entitlements.
- Lower IT workload on break/fix - Dell takes on the front‑line troubleshooting and case ownership, freeing internal IT teams from routine break/fix so they can focus on strategic projects.
- Foundation for ProSupport Suite upgrades - Acts as the entry point into the ProSupport Suite for PCs, giving customers a smooth path to add advanced capabilities later (like predictive support, accidental damage, or Keep Your Hard Drive) as needs grow.
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