DELL Upgrade from 3Y Basic Onsite to 3Y ProSupport Plus. Number of years: 3 year(s), Service time (hours x days): 24x7x365
- Maximum uptime with predictive and self‑healing support - SupportAssist technology helps detect issues before users are impacted and can automatically create cases and run remediation scripts on eligible systems, reducing both incidents and time to resolution.
- Accidental Damage protection for real‑world use - Coverage for qualified drops, spills and electrical surges on supported devices helps customers avoid unexpected repair bills and device replacement costs, especially in high‑risk or highly mobile environments.
- Data control with Keep Your Hard Drive - If a covered drive fails, customers keep the drive and its contents while Dell replaces the hardware—supporting compliance, audit and data‑privacy requirements where sensitive data cannot leave the premises.
- Priority, 24x7 access to experts plus NBD onsite repair - Customers get around‑the‑clock priority routing to experienced ProSupport engineers and next business day onsite service after remote diagnosis for covered issues, helping resolve problems faster and minimize downtime.
- Lower IT burden and more predictable costs - By bundling advanced support, logistics, and protection in a single offer, ProSupport Plus reduces the volume and complexity of break/fix work for IT and helps avoid unplanned out‑of‑warranty expenses over the PC lifecycle.
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